24 answers about booking, paying, cancelling and how we verify the people who come to your home.
Send a message on WhatsApp, choose the service you need, and confirm. There is no app to install and no account to create. A KYC-verified technician working in your area is then assigned to the job.
No. Customers book entirely over WhatsApp. The Taskry NE Android app exists only for technicians, so they can receive jobs and manage their work.
You can book in Assamese, Bengali, Hindi and English; Bodo translation in progress. There is no English-only barrier.
Taskry NE lists 167 services across 73 trades - 23 bookable today, more launching, in 12 categories: from electricians, plumbers and AC repair to cleaning, salon at home, tutoring and agricultural machinery. The full catalogue is on the all services page.
It depends on technician availability in your area and the time you book. You are told what to expect when the booking is confirmed, and you can track the assigned technician from your WhatsApp booking thread.
No. Taskry NE takes no advance on any booking. You pay the quoted price after the job is done.
After the job is complete you pay the quoted price, online through a secure Razorpay link or in cash to the technician. If you paid an advance on an earlier booking, it is taken off that booking's bill.
No. You see the price before confirming the booking, and that quote already includes any emergency or late-night rate that applies. All prices shown and quoted include applicable GST. Nothing can be added to the bill during the job unless you approve it. There is no signup fee and no subscription.
Two situations are priced above the standard rate: an emergency booking is charged 1.5x the base rate, and a booking between 20:00 to 06:00 IST is charged 1.25x the base rate. They never stack, and the adjusted figure is what you are quoted before you confirm.
They cannot simply charge you more. The technician has to raise a formal scope revision with the extra amount, a written reason and a photograph of the problem. You then receive a WhatsApp message stating the extra cost and the new total, and the bill changes only if you reply YES.
Nothing is added and your original quoted price stands. Declining is a normal outcome, not a dispute.
No. A revision that would take the total above 2x the original bill has to be approved by Taskry NE administrators before it can even be put to you. Extra work can also only be proposed while the job is still in progress; a completed job's price cannot be revised.
Reply on your WhatsApp booking thread. Cancelling is free until the technician sets out for your address, even after a technician has accepted the job. No advance is taken, so there is usually nothing to refund; anything you have already paid online is returned in full.
A visit fee may apply to compensate the technician for a journey they have already started, and the technician receives a share of any such fee. No advance is taken, so it could only be deducted from money you have already paid online for that booking. The current fee schedule is set out in our Terms.
No charge applies to you. If you paid anything online for the booking, it is refunded automatically and in full.
The refund is initiated the moment the booking is cancelled, with no staff step in between and nothing for you to chase. It returns to the payment method you used. How long it then takes to appear on your statement is up to your bank or card issuer.
Aadhaar is mandatory for every technician: each one applies with an Aadhaar number and supporting documents. Voter ID and PAN are being made mandatory for all technicians, new applicants and those already approved, with the rollout under way from October 2026. Staff review the documents, and the application moves through a tracked workflow from submitted to admin review to approved. Only an administrator's approval creates a technician who can receive jobs.
No. Taskry NE does not run police verification or criminal background checks, and we do not claim to. Our verification is Aadhaar KYC plus administrator approval, followed by ongoing monitoring of customer ratings.
Numbers are masked. The real number is exposed only during the active job window so the job can be completed, and is masked again afterwards.
Yes. 30-day warranty on completed bookings paid online through Taskry NE. Cash-paid bookings are not covered. Reply on your WhatsApp booking thread to raise a warranty request.
Reply on your booking thread first, which reaches support with the job's full context. For a formal complaint, write to our grievance channel at grievance@taskryne.com.
Taskry NE covers 11 districts of Assam. KYC-verified technicians are active today in Darrang, Kamrup, Kamrup Metropolitan, Nagaon. We are still onboarding technicians in Barpeta, Dhemaji, Dibrugarh, Hojai, Nalbari, Sonitpur, Udalguri. We do not operate outside these districts yet.
Message us on WhatsApp and we will tell you honestly whether we can reach you. We would rather decline than accept a booking we cannot fulfil, and we can let you know when we expand.
Technicians apply through the become a technician page and start receiving jobs after KYC approval. Partners apply through the become a partner page for a state, district or block territory, and earn commission on bookings in that territory.
Still stuck? Message us on WhatsApp, email support@taskryne.com, or read the pricing page and how we verify technicians.