You see the price before you confirm, and you pay nothing until the job is done. Nothing is added to it later without your explicit approval.
There is no advance. Booking costs nothing: you pay the quoted price after the job is done, online through a secure Razorpay link or in cash to the technician.
Each service carries a published rate. You are shown the price for your job before you confirm the booking, and that figure already includes any rate adjustment that applies to the time you are booking for.
Two situations are priced above the standard rate, because a technician is being asked to work at short notice or outside normal hours. We list them here rather than leaving you to discover them:
These never stack. An emergency booking is charged the emergency rate only, never both. Either way the adjusted price is what you are quoted before you confirm, so there is no surprise on the bill.
When a technician finds the job is bigger than what was booked, they cannot simply charge you more. They have to raise a formal scope revision carrying the extra amount, a written reason, and a photograph of the problem.
You then get a WhatsApp message stating the extra cost and the new total, with YES and NO buttons. The bill changes only if you reply YES. Reply NO and your original price stands.
A revision that would take the total above 2x the original bill needs Taskry NE admin approval before it can even be put to you, so a technician cannot inflate a job and then pressure you into accepting it.
Extra work can only be proposed while the job is still in progress. A completed job’s price cannot be revised.
Cancel at any time until the assigned technician sets out for your address, including after a technician has accepted the job. There is no advance to lose, and anything you have already paid online is returned in full.
A visit fee may apply to compensate the technician for a journey they have already started, and the technician receives a share of any such fee: it is compensation for their travel, not a penalty we keep. No advance is taken, so it could only be deducted from money you have already paid online for that booking. The current fee schedule is set out in our Terms.
No charge applies to you. If you paid anything online for the booking, it is refunded automatically and in full.
A refund is initiated the moment a booking is cancelled, with no staff step in between and nothing for you to chase. Every refund attempt is recorded against your booking, and the money returns to the payment method you used. How long it takes to appear on your statement is then up to your bank or card issuer.
Concretely, this means:
No. Taskry NE takes no advance on any booking, on WhatsApp or in the app. You pay the quoted price after the job is done.
No. The price is quoted before you confirm, and that quote already includes any emergency or late-night rate that applies. All prices shown and quoted include applicable GST. Nothing can be added to your bill during the job without you approving it explicitly over WhatsApp.
The technician must raise a scope revision with the extra amount, a written reason and a photograph of the problem. You receive a WhatsApp message with the extra cost and the new total, and it is applied only if you reply YES. If you reply NO, nothing is added.
No. No charge applies to you, and anything you paid online for the booking is refunded automatically to the original payment method.
On completion you pay the quoted price, online through a secure Razorpay link or in cash to the technician. If you paid an advance on an earlier booking, only the balance of that booking is due.
Cancelling is free until the technician sets out, even after a technician has accepted the job. No advance is taken, so there is usually nothing to refund; anything you paid online is returned in full. Once the technician is on the way, a visit fee may apply to compensate them for the journey, deducted only from money you have already paid online.